COVID-19 pandemic, maybe more than any other event in human history, has demonstrated the critical importance that telecommunications infrastructure plays in keeping businesses, governments, and societies connected and running. In fact, the economic and social disruption caused by the pandemic has bring people all over the globe to rely on technology for information, for social distancing, and smart working.
This change on people behaviours has been reflected on company decisions. In fact, based on the experience done with smart working we will not expect that there will be a going back to central working locations and office locations of 100%
It will depends on the industry. As you can probably imagine if you need a direct contact you will never be able to work remotely. Instead, for all people was working in offices we can imagine a reduction around 30% to 40%. These employees will continue working in Smart Working. This will also allow companies to have a significant cost reduction. In fact, as example, try to imagine about reduction on costs of air conditioning, electrical energy reduction or even about interferences reduction on building maintenance.
Most Telecom operators are trying to understand their next moves in these uncertain times and many of them have already started to change their market approach: to increase caring and assurances for their customers. To meet this demand of capacity and bandwidth by all workforce that largely will work from home, all ISP (Internet Service Providers) will have to establish a more reliable infrastructure and grow their Service Assurance.
In facts, there has never been a period of traffic growth like we have seen in March in the whole history of the Internet, with traffic growth of 30-60% over the last few weeks when compared to traditional annual traffic growth of 30-45%.
During COVID-19 pandemic the number of people using mobile phones has also increased, with global user numbers up by 128 million over the past twelve months (23 APRIL 2020). GSMA Intelligence reported 5.16 billion unique mobile users at the start of April 2020, meaning that roughly two-thirds of the world’s total population uses a mobile phone today.
According to this we could say that in the last few months we faced a digitalization growth bigger than what done during last year…
In fact, COVID-19 pandemic increased also remote working, video conferencing, and telecommunications technology! These have quickly emerged as key enablers for business operations during this lockdown, and streaming services such as Netflix have become the go to source for entertainment, putting the telecom sector in the spotlight today.
What will be the new behaviour in the next future? Capacity demand will continue to growth or?