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ETI provides solutions to bullet-proof service assurance, network operations and device management for providers in any phase of deployment.
BFor 25 years, ETI Software has been on the cutting edge of the telecommunications industry. The rapid-fire pace of change continues to this day. Today, everything is on demand. Consumers want speed and content and they want it now. Every household has multiple mobile devices and not only are they connecting to each other, they are also being connected to household items: refrigerator, washing machine, lights, sprinklers, TV, thermostats.

None of this is possible without broadband. And the providers are trying to keep up with demand and find ways to deal with disruptive competition, expand their own network, reduce churn, grow revenue, enhance customer experience and drive business efficiencies.

The future is already here. And ETI is driving innovation by developing solutions that address the main concerns of service providers.

Service Management

Intelligent broadband service management platform to support new services while increasing network efficiency, scalability, and reliability

Customer Service

Smart, simple customer service views provide real-time data to optimize customer interactions

      • Manage subscriber accounts and services
      • Create and track trouble ticket
      • Work order management and status
      • Lifecycle view of subscriber service history
      • Access to SLA entitlements and knowledge base articles

Device Intelligence With Beamfly

Real-time monitoring and service assurance for a range of services to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.

      • Optimize network performance and uptime
      • Resolve issues quickly and efficiently
      • Reduce labor and service costs
      • Alarm notifications
      • Network performance reporting and trending

Field Service / Resource Management

Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.

      • Manage work orders
      • Scheduling and dispatch tools
      • Mobile ready
      • Asset management
      • Billing capabilities & Time tracking
      • Field service analytics

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